EXCLUSIVE PROPERTIES IN AUSTRIA: ESTATE AGENT SUBJECT TO DEMANDING EXPECTATIONS

When exclusive properties in Austria are involved, top-drawer clients anticipate more than just advice and viewings from their estate agents. Therefore, the services on offer extend from chauffeurs to a supporting programme for stays lasting several days.

Moreover, on occasion the “taxi” may also be a boat, as for example on the Wörthersee. For as Thomas Hopfgartner from LIVING DE LUXE explains: “This is because above all customers who are interested in real estate on the Wörthersee wish to view it for the first time from the water, or assess the effects of a certain light and from an additional perspective.” For Thomas Hopfgartner boats have become one of the tools of his trade, which involves premium customers. His company, which is based in Velden and Vienna relies upon the utmost discretion and “real estate brokerage with a concierge service” that can extend from airport collection to a complete entertainment programme. Hospitality is another major factor, for as Thomas Hopfgartner adds: “We are also regional ambassadors.”

PREMIUM CUSTOMERS EXPECT TOP SERVICE

Logically enough, the luxury segment has its own standards. Conventional service is insufficient to satisfy buyers in the millionaire category and anyone who believes that people with vast bank accounts spend their money like water would be very wrong, as quite the opposite is true. The time taken for reflection is generally longer and the required consultative discussions are more intensive. First class clients anticipate a higher level of professionalism and specialist know-how and also wish for support following the contractual signing.

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